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filler@godaddy.com
For any questions on recent announcements, please contact:
InXpress Collins St (Australia) - Melvin (+61 3 7065 4116) / Naori (+61 3 7065 4117)
InXpress Tauranga (New Zealand) - Nico (+64 7 960 2888)
Not an InXpress customer?
Click here Australia / New Zealand
Good news!
We’re excited to share a quick heads up—we’ll soon be launching the new Webship+ version.
What’s new?
This update is designed to help make your shipping experience smoother and more efficient.
Stay tuned for more details—we’ll be sharing more information very soon!
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
Re-sharing with you this quick reminder that Road Express and Overnight Services with carriers like TNT, DHL and Startrack are 9am – 5pm, Mondays thru Fridays services.
Unfortunately, providing instructions in bookings on these services to deliver a shipment at a specific time or day will not be guaranteed.
If you need a delivery at a specific date or time, you will need to use special services like timeslot booking, next-flight, or same-day services. Please reach out to your dedicated Freight Consultant and Account Manager to discuss your options.
Frequently Asked Questions (FAQ)
1. My special instructions in my booking and label say that my shipment:
Will the carrier follow the instructions?
NO – Road Express and Overnight services are 9am-5pm, Mondays thru Fridays services and special instructions in bookings and labels are used by drivers when they are already at the delivery site and not for the staff and the depot to set your shipment aside for delivery at a specific date or time.
2. What happens if the driver delivers my Road Express / Overnight shipment outside my preferred date or time and my receiver is away?
Will I get charged failed delivery fees?
YES – You will get charged failed delivery fees if your shipment was delivered outside your preferred delivery date or time, provided it was done between 9am-5pm, Mondays thru Fridays. It is lawful for the carrier to charge this fee.
3. Can I dispute the failed delivery fee that was charged to me by the carrier?
NO, IF the shipment was attempted delivery within 9am-5pm, Mondays thru Fridays, within estimated transit times or Estimated Time of Arrival (ETA), but the delivery site was closed/unattended.
YES, IF the shipment was attempted delivery within 9am-5pm, Mondays through Fridays and the delivery site was open/attended.
YES, IF the shipment was attempted delivery before 9am or after 5pm.
Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.
For many years, TNT and Startrack have been charging Manual Handling Fees to parcels that cannot freely move through conveyor systems.
IN THE INTEREST OF SAFETY of depot staff, sorting equipment, and other shipments, such parcels are manually handled in depots. Here’s a quick guide on Manual Handling Fees.
Common QUALITATIVE Reasons
Common QUANTITATIVE Reasons
How do I ensure that Manual Handling Fees are reflected in my quotes in Webship?
Manual Handling Fees are automatically added to your quotes as you enter your shipment’s dimensions and weights in Webship. Never under-declare your measurements because carriers reweigh and remeasure your goods twice at both origin and destination depots and use those measurements to bill you. You will not save money by under-declaring measurements…not at all!
On the other hand, even if your shipment is within carrier thresholds but your shipment possess Manual Handling qualities, tick the “Manual Handling Fees” checkbox in Webship and enter the number of items that applies. Manual Handling Fees are charged by item, so make sure that you accurately declare this.
This is a special feature that is only available to Australian Webship users.
Can I dispute Manual Handling Fees?
Yes. If you think that you got wrongly charged by the carrier with Manual Handling Fees, please provide the following supporting evidence to your Dedicated Freight Consultant, which the carrier will require prior processing.
My non-fragile shipment in a cardboard carton is within size thresholds but still incurred Manual Handling Fees, why?
Your carton may be within thresholds…when it is empty. Avoid overfilling your cartons to a point that parts of it bulge. Carriers, using RFID measuring equipment, measure the longest length, longest width, and longest height of parcels, and when a carton bulges, the bulging part becomes the basis of reading.
Avoid flaps on cartons’ edges as well by neatly packing and taping your parcels. Flaps would also unnecessarily increase your dimensions and RFID measuring equipment will capture them.
I sent unsortable items before, but did not have to pay Manual Handling Fees, why?
Manual Handling Fees due to the qualities of a shipment are lodged by depot staff manually; inspection is purely ocular. TNT and Startrack process thousands of shipments a day and depot staff may not capture every single shipment that warrants the fee.
Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.
Please see the below update from UPS regarding Import Duty Applied to All Import Shipments in Thailand.
Dear all,
Effective immediately, import duty applies to all imported goods entering Thailand, including low-value goods, delivered through postal or courier services. Low-value goods are defined as those valued between THB 1 and THB 1,500 per package.
Under previous regulations, imported goods valued below THB 1,500 (de minimis) were exempt from import duty. However, effective January 1, 2026, the Thai Customs Department began charging import duty on goods valued from THB 1 to THB 1,500 per package. For more information, please refer to this link.
To expedite customs clearance, UPS may advance duty and taxes on a customer’s behalf, but a Disbursement Fee will apply. The Disbursement Fee for importation into Thailand will be THB251 per shipment for low value clearance only.
Please note that we have updated the Cross-Border Shipping pages accordingly for Thailand and other APAC markets:
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
It may have been a while since we shared information about Freightsafe and FreightInsure.
Just to give a quick recap, FreightSafe Warranty is a limited 3rd-party program that covers goods up to $1,000 without excess. On the other hand, FreightInsure Insurance is an extensive insurance option that covers up to $50,000 in damages.
What is FreightSafe?
FreightSafe is a limited third-party warranty program that provides automatic protection for your shipments booked through InXpress. Once enabled in your account, it covers goods up to $1,000 of their wholesale value without excess, offering peace of mind for both domestic and international deliveries at a low fixed cost per shipment. It’s designed for everyday shipping needs, giving you quick and simple coverage without the hassle of manual setup.
What is FreightInsure?
FreightInsure is an extensive, on-demand insurance option for shipments booked with InXpress, offering coverage of up to $50,000 and protection for fragile goods like glass products. It can be added after booking through Webship or directly via the FreightInsure portal, making it a flexible solution for high-value or sensitive shipments that need greater protection than standard warranty coverage.
Here are the key features of both cover options:
Features FreightSafe FreightInsure Opt-In Required
Yes (upon request during account setup)
No (ad-hoc per shipment)
Type
Automatic warranty upon opt-in
Optional insurance
Ideal For
Everyday shipments
High-value or fragile shipments
Coverage Limit
Domestic shipment - $2.90 + GST, International shipments, $6.00 all-in Based on declared value & nature of goods"
Cost Up to $1,000 Up to $50,000
Covers Fragile Goods
Both FreightInsure and FreightSafe provide valuable protection for your shipments with InXpress. Here’s a detailed overview of each coverage.
FreightSafe FAQs
Have you opted in?
You would have been asked at the time you signed-up with InXpress if you wish this switched on or off. If unsure and you wish this enabled in your account, contact your Account Manager or Freight Consultant immediately.
How do you get covered?
When switched-on, all shipments automatically gets covered by FreightSafe. No manual steps required.
How much do I get covered?
Up to $1,000 of the wholesale cost of the goods, not the retail cost.
How much does it cost?
It costs $2.90 + GST for domestic and $6.00 (GST-free) for international shipments per shipment.
What does it cover?
If opted in, it covers every single shipment*** that you ship through InXpress Webship, Webship Freight, Machship, StarShipIT, Shopify & other pre-approved eCommerce & integration platforms with your Freight Consultant.
How do I get cover for shipments booked with carriers not setup in above platforms?
Add cover through FreightInsure via https://freightinsure.com/inxpress/, contact your Account Manager or Freight Consultant anytime if you wish to know more.
***Are there any exclusions?
Yes, there are exclusions, Goods such as currency, negotiable instruments, jewellery, gemstones, wrought or unwrought metals, antiques, works of art, securities, drugs, weapons, living animals or plants, refrigerated goods, used/second hand goods, cigarettes, tobacco and tobacco products, valuable documents, glass or glass related products are not covered.
Goods Left with Authority at delivery are excluded; also called Authority to Leave (ATL) delivery.
How early should I report damages?
Send email/written notice to your Freight Consultant
How do I submit a claim?
Click on this link on steps to file Freightsafe Warranty claims. Evidence during submission will be required.
Full Terms and Conditions
https://au.inxpress.com/au-warranty-terms-and-conditions/
FreightInsure FAQs
Do you need to opt-in?
No, you do not need to opt-in. Cover via FreightInsure can be availed on an ad hoc basis on shipments booked with InXpress.
How do you get covered?
Insurance cover must be added straight after a shipment is booked with any InXpress partner carrier. There are 2 ways:
How much do I get covered?
It’s up to you. In the process of booking a cover, you will be asked for the total wholesale cost of the goods, (not the retail cost) that you wish to be covered.
***Should the carrier that facilitated the delivery is unable to refund you the freight cost for the lost/damaged goods, FreightInsure will also provide up to $250 cover for the freight cost spent.
How much does it cost?
The cost of cover will depend on the nature and cost of the goods that you will declare.
What happens with my Freightsafe Warranty if it’s enabled in my account?
The warranty will still apply should you need to file a claim. When booking FreightInsure, make sure to deduct $1,000 from the declared total wholesale cost of the goods. You can use both Freightsafe and FreightInsure hand-in-hand.
What does it cover?
Unlike Freightsafe, FreightInsure covers Fragile Goods like Glass Products. For more info on inclusions, the Product Disclosure Statement (PDS) and Financial Services Guide (FSG) can be accessed via this link – PDS and FSG
Are there any exclusions?
Yes, there are exclusions, goods such as currency, negotiable instruments, antiques, work of art, drugs, weapons, living animals or plants, cigarettes, tobacco and tobacco related products, valuable documents, personal effects or items of sentimental significance, irreplaceable items.
Goods Left with Authority at delivery are excluded; also called Authority to Leave (ATL) delivery.
For more info on exclusions, the Product Disclosure Statement (PDS) and Financial Services Guide (FSG) can be accessed via this link – PDS and FSG
How early should I report damages?
Send email/written notice to your Freight Consultant
How do I submit a claim?
Via this link – Claim Form. Evidence during submission will be required.
Full Terms and Conditions
Quick reference guides:
Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.
Please see the below update from DHL regarding the EU/National handling fee.
If you have any questions or need assistance, please don’t hesitate to reschedule out to your dedicated freight consultant.
This is a reminder that all International packages travelling with FedEx that meet any of the following criteria will incur Additional Handling Surcharge.
Dimension*
Weight*
* Dimension and Weight criteria can be detected by Webship and quotes are automatically added with Additional Handling Fees where applicable
Packaging**
** Packaging criteria, as they relate to physical qualities of the package won’t be detected by Webship automatically, unless the “Non Stackable Package/Pallet” checkbox is ticked. When the checkbox is ticked, the appropriate Additional Handling Surcharge will be added to the quote.
FedEx reserves the right to assess additional handling charges for packages that require special handling or that require FedEx to apply additional packaging during transit.
If a package is eligible for 2 or all 3 Additional Handling Surcharges, only 1 with greater charge will apply.
Package shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, FedEx may make appropriate adjustments to the shipment charges at any time.
Freight
A surcharge applies to any freight handling unit that measures greater than 157 cm along its longest side. FedEx reserves the right to assess additional handling charges for freight and any freight handling unit that requires special handling during transit.
Oversize Charge
An oversize charge applies to a package that exceed 243 cm in longest length or 330 centimetres in longest length and girth (L+2W+2H).
Package shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, FedEx may take appropriate adjustments to the shipment charges at any time.
Non-Stackable Surcharge
A surcharge applies to any freight handling unit that is non-stackable, which means the piece, skids, or pallet cannot be stacked vertically in a safe and secure manner. Examples include, but are not limited to, non-stackable freight handling units that:
** Non-Stackable criteria, as they relate to physical qualities of the package won’t be detected by Webship automatically, unless the “Non Stackable Package/Pallet” checkbox is ticked. When the checkbox is ticked, the appropriate Additional Handling Surcharge will be added to the quote.
For a comprehensive listing of FedEx surcharges, please visit FedEx Australia’s surcharge page via the link below:
https://www.fedex.com/en-au/shipping/surcharges/other-surcharges.html
Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.
InXpress Collins St will be operating through the upcoming holiday period with the exception of the following public holidays:
We sincerely appreciate your business this year and we look forward to working more with you next year.
Merry Christmas and a blessed New Year from the InXpress Collins St team!
As we approach the busy holiday season, it’s important to stay informed about any changes or service adjustments from our carrier partners.
Please refer to the links below for the latest carrier information leading into the holiday season.
We’ll continue to update this section as new information becomes available or as carriers release further guidance.
To avoid delays, please check back regularly and plan your shipments accordingly.
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
Re-sharing with you this quick reminder that Road Express and Overnight Services with carriers like TNT, DHL and Startrack are 9am – 5pm, Mondays thru Fridays services.
Unfortunately, providing instructions in bookings on these services to deliver a shipment at a specific time or day will not be guaranteed.
If you need a delivery at a specific date or time, you will need to use special services like timeslot booking, next-flight, or same-day services. Please reach out to your dedicated Freight Consultant and Account Manager to discuss your options.
Frequently Asked Questions (FAQ)
1. My special instructions in my booking and label say that my shipment:
Will the carrier follow the instructions?
NO – Road Express and Overnight services are 9am-5pm, Mondays thru Fridays services and special instructions in bookings and labels are used by drivers when they are already at the delivery site and not for the staff and the depot to set your shipment aside for delivery at a specific date or time.
2. What happens if the driver delivers my Road Express / Overnight shipment outside my preferred date or time and my receiver is away? Will I get charged failed delivery fees?
YES – You will get charged failed delivery fees if your shipment was delivered outside your preferred delivery date or time, provided it was done between 9am-5pm, Mondays thru Fridays. It is lawful for the carrier to charge this fee.
3. Can I dispute the failed delivery fee that was charged to me by the carrier?
NO, IF the shipment was attempted delivery within 9am-5pm, Mondays thru Fridays, within estimated transit times or Estimated Time of Arrival (ETA), but the delivery site was closed/unattended.
YES, IF the shipment was attempted delivery within 9am-5pm, Mondays through Fridays and the delivery site was open/attended.
YES, IF the shipment was attempted delivery before 9am or after 5pm.
Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.
This is a quick reminder that if you are exporting overseas and your customer or receiver refuses to pay the applicable duties & taxes, FedEx may take one of the following actions:
This is a quick reminder that if you are exporting overseas and your customer or receiver refuses to pay the applicable duties & taxes, FedEx may take one of the following actions:
1. Return the goods to Australia at your own expense. The cost of returning the shipment will be billed to you, & these charges cannot be disputed.
2. Clear the duties, taxes & all other customs fees on your behalf, also at your own expense. These charges will be billed to you & cannot be disputed.
We strongly recommend that, prior to dispatching your goods from Australia, you clearly inform your overseas customers that they are responsible for paying any duties & taxes imposed by their governments/customs authorities on the goods that they purchased from you.
DHL & UPS are known to just return the goods when receiver refuses to pay, but the cost of return of the goods will still be billed to you.
If you have any questions regarding this advisory, please do not hesitate to contact your Dedicated Freight Consultant or Account Manager.
Thank you for your attention to this important matter.
We are excited to announce the official launch of TFMXpress to our InXpress Australia carrier lineup!
We are confident TFMXpress will provides a strong alternative while giving our network access to more flexible, reliable, and cost-effective general freight services across Australia.
Why TFMXpress?
What’s Next
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
As we approach the busy holiday season, it’s important to stay informed about any changes or service adjustments from our carrier partners.
Please refer to the links below for the latest carrier information leading into the holiday season.
We’ll continue to update this section as new information becomes available or as carriers release further guidance.
To avoid delays, please check back regularly and plan your shipments accordingly.
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
It may have been a while since we shared information about Freightsafe and FreightInsure.
Just to give a quick recap, FreightSafe Warranty is a limited 3rd-party program that covers goods up to $1,000 without excess. On the other hand, FreightInsure Insurance is an extensive insurance option that covers up to $50,000 in damages.
What is FreightSafe?
FreightSafe is a limited third-party warranty program that provides automatic protection for your shipments booked through InXpress. Once enabled in your account, it covers goods up to $1,000 of their wholesale value without excess, offering peace of mind for both domestic and international deliveries at a low fixed cost per shipment. It’s designed for everyday shipping needs, giving you quick and simple coverage without the hassle of manual setup.
What is FreightInsure?
FreightInsure is an extensive, on-demand insurance option for shipments booked with InXpress, offering coverage of up to $50,000 and protection for fragile goods like glass products. It can be added after booking through Webship or directly via the FreightInsure portal, making it a flexible solution for high-value or sensitive shipments that need greater protection than standard warranty coverage.
FreightSafe
FreightInsure
Both FreightInsure and FreightSafe provide valuable protection for your shipments with InXpress. Here’s a detailed overview of each coverage.
FreightSafe FAQs
Have you opted in?
You would have been asked at the time you signed-up with InXpress if you wish this switched on or off. If unsure and you wish this enabled in your account, contact your Account Manager or Freight Consultant immediately.
How do you get covered?
When switched-on, all shipments automatically gets covered by FreightSafe. No manual steps required.
How much do I get covered?
Up to $1,000 of the wholesale cost of the goods, not the retail cost.
How much does it cost?
It costs $2.90 + GST for domestic and $6.00 (GST-free) for international shipments per shipment.
What does it cover?
If opted in, it covers every single shipment*** that you ship through InXpress Webship, Webship Freight, Machship, StarShipIT, Shopify & other pre-approved eCommerce & integration platforms with your Freight Consultant.
How do I get cover for shipments booked with carriers not setup in above platforms?
Add cover through FreightInsure via https://freightinsure.com/inxpress/, contact your Account Manager or Freight Consultant anytime if you wish to know more.
***Are there any exclusions?
Yes, there are exclusions, Goods such as currency, negotiable instruments, jewellery, gemstones, wrought or unwrought metals, antiques, works of art, securities, drugs, weapons, living animals or plants, refrigerated goods, used/second hand goods, cigarettes, tobacco and tobacco products, valuable documents, glass or glass related products are not covered.
Goods Left with Authority at delivery are excluded; also called Authority to Leave (ATL) delivery.
How early should I report damages?
Send email/written notice to your Freight Consultant
How do I submit a claim?
Click on this link on steps to file Freightsafe Warranty claims. Evidence during submission will be required.
Full Terms and Conditions
https://au.inxpress.com/au-warranty-terms-and-conditions/
FreightInsure FAQs
Do you need to opt-in?
No, you do not need to opt-in. Cover via FreightInsure can be availed on an ad hoc basis on shipments booked with InXpress.
How do you get covered?
Insurance cover must be added straight after a shipment is booked with any InXpress partner carrier. There are 2 ways:
How much do I get covered?
It’s up to you. In the process of booking a cover, you will be asked for the total wholesale cost of the goods, (not the retail cost) that you wish to be covered.
***Should the carrier that facilitated the delivery is unable to refund you the freight cost for the lost/damaged goods, FreightInsure will also provide up to $250 cover for the freight cost spent.
How much does it cost?
The cost of cover will depend on the nature and cost of the goods that you will declare.
What happens with my Freightsafe Warranty if it’s enabled in my account?
The warranty will still apply should you need to file a claim. When booking FreightInsure, make sure to deduct $1,000 from the declared total wholesale cost of the goods. You can use both Freightsafe and FreightInsure hand-in-hand.
What does it cover?
Unlike Freightsafe, FreightInsure covers Fragile Goods like Glass Products. For more info on inclusions, the Product Disclosure Statement (PDS) and Financial Services Guide (FSG) can be accessed via this link – PDS and FSG
Are there any exclusions?
Yes, there are exclusions, goods such as currency, negotiable instruments, antiques, work of art, drugs, weapons, living animals or plants, cigarettes, tobacco and tobacco related products, valuable documents, personal effects or items of sentimental significance, irreplaceable items.
Goods Left with Authority at delivery are excluded; also called Authority to Leave (ATL) delivery.
For more info on exclusions, the Product Disclosure Statement (PDS) and Financial Services Guide (FSG) can be accessed via this link – PDS and FSG
How early should I report damages?
Send email/written notice to your Freight Consultant
How do I submit a claim?
Via this link – Claim Form. Evidence during submission will be required.
Full Terms and Conditions
Quick reference guides:
Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.
As of today, Brisbane Transport will be removed from the InXpress “Machship” Portal. This change has been made following confirmation from Brisbane Transport that they will now only be able to support ad hoc full-load requests (B-Doubles) and/or project work rather than providing ongoing general freight services.
What this means for you:
I know many of you are already working closely with Kev on some fantastic opportunities, and Brisbane Transport definitely want to keep that momentum going. Please note that these opportunities are ones that cannot be quoted through the Portal, as Brisbane Transport will offer more competitive and customer specific pricing directly to suit the opportunity.
If you have customers with full loads or project work, we know Brisbane Transport are an excellent fit for this type of freight. They are fully supportive of InXpress and happy to work with us to make these opportunities a success, so please continue to engage with them when these needs arise, they just can’t be done through the Portal.
Detail to Reach out to for Brisbane Transport:
Kev Duckett - Business Development Manager
Head office Brisbane
1717 Ipswich Rd Rocklea QLD
P: 07 3063 7655 | M: 0477 332 228
W: www.brisbanetransport.com.au
E: kevin@brisbanetransport.com.au
We sincerely thank Brisbane Transport for their support throughout this year, and we do understand that this change reflects both their trucks running at full capacity – a great position for them – and a shift to a model that allows more tailored, customer-specific pricing for this type of freight for InXpress. We genuinely appreciate everything they have done, and continue to do, to support our network.
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
Please see the below update from DHL regarding Duty & Tax Queries for Shipments into the US.
For shipments sent under Duties and Taxes Unpaid (DDU) terms, the receiver in the US is the billed party and is responsible for paying these charges directly in the US. As such, DHL New Zealand is not able to manage Duty & Tax queries for these shipments.
DHL US has advised that no billing details will be shared with NZ customers, as they are not the billing party. For any disputes or queries on duties and taxes, the importer or receiver must communicate directly with the US ADC/Duty Collection team.
For disputes in relation to billed Duties & Taxes, there are two processes in place:
This is the current process in place for US-bound shipments and may change at any time.
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
'BMSB Season starts soon.
A few things to remember, plus additional countries.
Please find attached the current information released by the Department of Agriculture, Fisheries and Forestry in regards to the import requirements for the Brown Marmorated Stink Bug (BMSB) season 2025-2026 commencing 1st September 2025 through 30th April 2026 (inclusive). Season 2025-2026 will see these measures applied to certain goods manufactured in or shipped from various Countries. Goods originating from or shipped via the following countries are subject to BMSB measures:
NOTE: Emerging Risk Countries are subject to heightened on-shore inspections only.
Mandatory offshore fumigation remains in place for break bulk cargo which includes flat rack, open top and modified containers. There is no avenue for onshore treatment of break bulk cargo on arrival in Australia. Any breakbulk cargo that arrives untreated will be directed for export by the Department of Agriculture, Fisheries and Forestry.
Goods classified under the following tariff chapters are considered high risk:
Random Inspections at destination will occur throughout the season, so be aware of extra costs will apply.
Please see the below update from UPS regarding changes to the U.S. Import Rules.
''We are writing to inform you of a significant change to the United States (U.S.) trade policy that may affect your shipments.
On July 30, President Trump signed an executive order suspending the de minimis exemption for low-value shipments (under US $800) to the U.S.. This change takes effect on and from August 29, 2025.
Key Changes:
All imports into the U.S., regardless of value, origin, mode of entry, or how they are routed into the country, will now be subject to applicable U.S. duties and taxes and import regulatory requirement. This may result in additional shipping costs and clearance requirements.
Recommended Actions to Minimise Potential Delays:
1. Provide complete and accurate information on commercial invoices and submit customs forms digitally with UPS Paperless® Invoice to eliminate the need to attach multiple paper copies to a shipment
2. Include the recipient’s email and contact information to ensure UPS can contact the recipient for collection of duty and taxes or additional information for customs clearance if necessary
3. Eliminate surprise customs-related charges by offering your customers a guaranteed landed cost using UPS® Global Checkout
4. Consolidate clearance and reduce costs if shipping to multiple consignees in a single country with the World Ease® service
5. Reach out to your UPS Account Manager, if applicable, or contact your local UPS Customer Service hotline to explore how we can support your business with smoother customs clearance, standardised processing across multiple transportation modes, duty optimisation, navigating global regulations, and more.
UPS is here to help you navigate shifts in global trade and minimise any disruption to your business. Our team can work with you to evaluate your needs, adjust your supply chains, and implement tailored solutions—including small package, consolidated freight, warehousing, and customs brokerage services—to help you ship compliantly to the U.S. and avoid potential backlogs.
For more details on these changes, including tariff updates and frequently asked questions, please visit here.''
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
Australia Post has temporarily paused most parcels to the United States (and Puerto Rico) due to sudden US customs/tariff changes. Letters and documents are still moving, but business parcels are affected until further notice.
We don’t want your orders stuck or returned so should you need a contingency solution, we’ve got Express carrier solutions with DHL and FedEx in WebShip to keep you shipping normally to the US.
What’s changing:
Need help switching? Reply to this email or contact your dedicated freight consultant, and we’ll show how you can use DHL and FedEx for your US orders.
Typical Express timeframes with Express:
Please see the below update from FedEx regarding updates on the regulatory changes in the United States.
''Effective August 29, 2025 at 12:01 a.m. EDT, the duty-free de minimis treatment will be removed regardless of the country of origins of the products. The de minimis treatment has been removed for products of China and Hong Kong SAR China since May 2, 2025.
Effective August 7, 2025 at 12:01 a.m. EDT, the reciprocal tariffs will change from 10% to higher rate for some countries/territories as follows:
Since the situation is fluid, please stay tuned for updates at fedex.com. Visit our U.S. Tariff Information Hub to get essential tips of shipping to the U.S.''
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
Please see the below update from UPS regarding Thailand Import Licence Requirements for Personal Use Shipments and Non-Commercial Industrial Products.
We are writing to remind you that in compliance with the regulations enforced by the Food and Drug Administration (FDA) and Thai Industrial Standards Institute (TISI), importers of food, cosmetics and medical devices for personal use and non-commercial industrial products based in Thailand must obtain import licences from either FDA and/or TISI respectively:
Shipments that arrive in Thailand without the required import licences are at risk of being held, returned or abandoned by local authorities. In cases where shipments are abandoned, a Formal Access Long (Abandon Fee) of [Insert local currency] may be applicable and charged back to the shipper. This includes, but is not limited to, customs penalties, storage and disposal fees. Please note that the final amount is billed in local currency and is subjected to the prevailing foreign exchange rate.
Please see the below update from DHL regarding US Tariffs and Trade Policies.
We’d like to update you on recent developments regarding U.S. tariffs (Valid as of 11 August 2025 — all U.S. tariff changes and related policies are subject to change)
Between April and August 2025, new customs and tariff rules will come into effect.
Our global team is actively monitoring these updates, and we’ll share more details with you as soon as they’re confirmed.
In the meantime, here are the key changes you should know so your shipments continue to move without delays. If you’d like more details on these changes, please also visit our One Pager on US tariffs updates.
What’s Changing
Key Dates
5 April 2025
2 May 2025
7 August 2025
29 August 2025
Tip: A simple way to prepare is to check the actual country of origin for your products and keep your invoices detailed and accurate.
How We Can Help
Please rest assured that DHL is well-prepared to navigate these changes and is committed to assisting you during this transition.
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
UPS has been informed that effective August 15, 2025, new tariff provisions applicable to imports into Mexico will come into force, as published in the Official Gazette of the Federation on July 28, 2025. These modifications include adjustments to tariff rates for clearance under simplified procedure.
Please see below for more information:
If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.
Crafty Simon
Two Melbourne Quarter, Level 2, 697 Collins Street, Docklands Victoria 3008, Australia
03 7065 4113
ABN 27 653 031 111
Philippine Office: 7/F Glorietta 4, Ayala Center, Makati City, 1224, Philippines
We acknowledge the traditional custodians of the land on which we live and work.
We recognise their continuing connection to land, water and community and pay respect to Elders past, present and emerging.
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