Our Story
Built on experience as remote talents in the Philippines and now business owners in Australia.
Eugene and Niel both come from humble beginnings in Manila.
Early in their careers, they worked as professionals remotely supporting international businesses, gaining firsthand experience in the world of remote work. In their 30s, after building successful corporate careers, they felt called to create something of their own. In 2018, they took a leap of faith — leaving their jobs and investing their life savings to found Crafty Simon in Melbourne.
What began as a freight services company grew with the support of talented remote professionals from the Philippines, whose care, skill, and dedication played a meaningful role in the growth of their business. Having experienced both sides — as remote talents and as business owners in Australia — Eugene and Niel developed a deep understanding of what makes remote teams successful.
Today, Crafty Simon is expanding into the virtual assistance space, helping Australian small and medium businesses access skilled Filipino talents through a structured, ethical, and professionally managed service model.
Crafty Simon is proudly run by a team with deep Filipino roots and a commitment to Filipino workers.
Employee Spotlight
Naori
At Crafty Simon, we deeply value the skill and integrity of our team—and Naori exemplifies both. A dedicated member of our team since 2021, he has spent over four years consistently going above and beyond in service of our clients.
Punctual, proactive, and committed to constant improvement, Naori’s growth mirrors our shared commitment to excellence. His dedication isn’t just recognized internally—it’s regularly praised by our clients.
During our routine “How Are You” check-in calls, clients across logistics, retail, and e-commerce frequently commend Naori for his responsiveness, problem-solving, and unwavering support.
Here’s what some of our valued clients have said:
- Sue: “I'm happy with the service of InXpress. Naori helps me a lot. He helps me sort everything out.”
- Petar: “Naori is just fantastic!”
- Monica: “Naori is very responsive to my inquiries and helpful whenever we have issues with our shipments.”
- Tim: “I'm happy with InXpress. Naori provides first-class and terrific support. If something goes wrong with TNT or StarTrack, I just reach out to Naori, and he gets back to me with a solution. Naori is the main reason why we use InXpress!”
Naori’s dedication and impact are exactly what Crafty Simon stands for: empowering businesses to thrive while creating sustainable remote job opportunities that improve lives.