Freight-Related Service Updates

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We have received official confirmation from FedEx/TNT of industrial action scheduled across the Australian network tomorrow, Friday 28 August. 

Based on previous experience, we strongly recommend only for tomorrow that you select an alternative carrier for urgent goods to ensure that your shipment travels over the coming weekend, in case of any service disruptions due to reduced workforce within FedEx/TNT.

Message from FedEx/TNT on 28 August Industrial Action

We would like to make you aware of industrial action scheduled to take place across the FedEx Australia network on Friday, 28 August 2026. This action is expected to impact operations nationally and may result in service disruptions for customers. Based on the information provided in reduced workforce availability is anticipated across all states and stations. While we have implemented contingency measures to minimise disruption, customers should expect delays to collections, deliveries and transit times across both domestic and international services. Some shipments may experience extended transit times beyond 28 August as we work through network impacts and return to normal operating levels. Shipments requiring specialised services are expected to experience minimal disruption.

Please note: 

• Scheduled collections and deliveries may be impacted on Friday, 28 August and in the days immediately following.
• If a collection cannot be completed due to the disruption, there is no need to rebook. We will arrange collection on the next business day.
• Service guarantees and applicable service credits do not apply to shipment delays resulting from industrial action.

We understand the importance of your supply chain and are working to minimise the impact wherever possible. We appreciate your understanding and apologise for any inconvenience this may cause.

If you need advice on any urgent shipment planned for dispatch place tomorrow, please don't hesitate to get in touch with your dedicate freight consutlant or account manager.  

Thank you.

 Over the next two weeks, your InXpress account will be migrated to WebShipX (WSX), our new shipping platform. 

There is nothing you need to do before the migration. Once your account has moved across, you will notice a refreshed look when you next log in to the booking portal.

Key highlights of WebShipX

WebShipX is designed to be 70% faster than the previous version, helping you quote, book and manage shipments more efficiently.

You can also expect:

1. Parcel and Freight carriers in one platform: Access your parcel and freight services without needing to move between separate systems.
2. Improved address look-up and search: Find and select saved sender and receiver details more easily when creating a shipiment.
3. A refreshed booking portal with simpler naviation: The updated layout makes commonly used functions easier to locate and access.
4. Familiar core functions: While the platform has a new look, the main quoting and booking processes remain familiar, making it easier to adjust.
5. The same dedicated support from InXpress Collins Street team: This is an upgrade to the technology you use - not a change to the service and support you receive from us.

WebShipX video guides

You will continue using the same InXpress booking portal, but with faster performance, a refreshed look and several useful new features. 

The short videos below focus specifically on the new and updated functions available in WebShipX:

1. Using the Search Address Feature — 2 minutes

How to search for and select saved sender and receiver addresses.

2. Using the Accessorials Dropdown List — 2 minutes

How to find and select additional freight services and accessorial options when preparing a quote or booking.

3. Adding Warranty to Shipments — 3 minutes

How to add InXpress Warranty when creating a shipment.

4. Switching Between WebShipX and WebShip+ — 1 minute

How to move between WebShipX and WebShip+ when required.

5. Navigating WebShipX Settings and Admin Options — 8 minutes

An overview of the available settings, administrative options and account controls.

You may watch these recordings before or after your account is migrated. 

Should you have any questions or require assistance once you are using WebShipX, please contact your dedicated freight consultant or account manager. We would also be happy to arrange a personalised walkthrough for your team. 

Thank you.

 We're pleased to share some good news! 

As part of our ongoing commitment to delivering great value to our customers, we've successfully negotiated the complete removal of the PO Box surcharge for StarTrack shipments. 

Effective immediately, shipments delivered to a PO Box via StarTrack will no longer incur the $8.50 PO Box surcharge. 

We're always working with our carrier partners to improve both our service offering and our pricing, and we're delighted to be able to pass this saving directly on to you. 

 At InXpress, our goal is simple – to continue delivering competitive pricing, trusted carrier solutions and outstanding local support to help your business save both time and money.

If you have any questions about how this change may benefit your business, please don't hesitate to get in touch. 

Thank you for your continued support. We look forward to continuing to support your shipping needs.

Re-sharing with you this quick reminder that Road Express and Overnight Services with carriers like TNT, DHL and Startrack are 9am – 5pm, Mondays thru Fridays services.

Unfortunately, providing instructions in bookings on these services to deliver a shipment at a specific time or day will not be guaranteed.

If you need a delivery at a specific date or time, you will need to use special services like timeslot booking, next-flight, or same-day services. Please reach out to your dedicated Freight Consultant and Account Manager to discuss your options.

Frequently Asked Questions (FAQ)

1. My special instructions in my booking and label say that my shipment:

• Should not be delivered on certain days during a work week
• Should be delivered at a specific time that is within 9am-5pm, Mondays thru Fridays
• Should be delivered before 9am or after 5pm
• Should be delivered on weekends

Will the carrier follow the instructions? 

NO – Road Express and Overnight services are 9am-5pm, Mondays thru Fridays services and special instructions in bookings and labels are used by drivers when they are already at the delivery site and not for the staff and the depot to set your shipment aside for delivery at a specific date or time.

2. What happens if the driver delivers my Road Express / Overnight shipment outside my preferred date or time and my receiver is away? Will I get charged failed delivery fees?

YES – You will get charged failed delivery fees if your shipment was delivered outside your preferred delivery date or time, provided it was done between 9am-5pm, Mondays thru Fridays. It is lawful for the carrier to charge this fee.

3. Can I dispute the failed delivery fee that was charged to me by the carrier? 

NO, IF the shipment was attempted delivery within 9am-5pm, Mondays thru Fridays, within estimated transit times or Estimated Time of Arrival (ETA), but the delivery site was closed/unattended.

YES, IF the shipment was attempted delivery within 9am-5pm, Mondays through Fridays and the delivery site was open/attended.

YES, IF the shipment was attempted delivery before 9am or after 5pm.

Should you require clarifications on this, do not hesitate to reach out to your Freight Consultant or Account Manager for further guidance. Thank you.

 We’re pleased to let you know that we’ll soon be moving your InXpress account to WebShipX (WSX), our new shipping platform designed to make managing your shipments simpler, faster and easier.

What is WebShipX?

WebShipX brings your Parcel and Freight shipping together into one platform, reducing the need to move between separate systems and creating a more streamlined shipping experience. 

While the platform will look fresh and updated, we’ve deliberately kept the experience familiar so you can get up and running quickly.

With WebShipX, you’ll benefit from:

• Parcel and Freight Carriers in one place
• Faster and simpler navigation
• Improved visibility of your shipments and account activity
• A cleaner, more intuitive shipping experience
• A platform designed to support future features and enhancements

When will I move to WebShipX?

Your account is scheduled to transition to WebShipX in the next two weeks.

We’ll manage the transition outside normal business hours wherever possible to minimise disruption to your business.

Importantly, your InXpress team will continue to support you just as we do today. This is an upgrade to the technology you use to manage your shipping, not a change to the service and support you receive from us.

What do I need to do?

For customers, very little.

Where required, we will assist with training or any specific shipping requirements your business may have.

What if I need help?

We know that changing systems can sometimes raise questions, so we’ll be available before, during and after your move to WebShipX.

And while there are some new features and improvements, the system has been designed to feel familiar and intuitive.

If you have any questions or would like us to walk you through WebShipX, please contact your dedicated freight consultant or account manager.

We’re looking forward to introducing you to WebShipX and providing you with an even simpler way to manage your shipping.

Thank you. 

Please see the updated 2026 EU PACKAGING AND PACKAGING WASTE REGULATION below. 

The Packaging and Packaging Waste Regulation (PPWR), adopted as regulation (EU) 2025/40 on 19 December 2024, entered into force on 11 February 2025 and will apply from 12 August 2026. The regulation aims to harmonise packaging requirements across all 27 European Union (EU271 ) Member States2 , establishing a common framework for producer responsibility obligations, packaging design, packaging waste prevention, reuse, recyclability and end-of-life management. By replacing the previous Packaging and Packaging Waste Directive, the PPWR seeks to facilitate the functioning of the EU single market while supporting the transition to a circular economy and reducing the environmental impact of packaging.

WHY THE PPWR MATTERS?

The EU Packaging and Packaging Waste Regulation (PPWR) introduces new packaging compliance requirements for businesses placing packaged goods on the EU27 market, regardless of the country of origin. 

• Non-compliant packaging may lead to shipment delays, refusal of market access, product withdrawal or recall, and administrative penalties (including fines) 
• Applies to all packaging – including shipping cartons, flyers, void fill, and pallets 
• The requirements apply to all packaging used for products placed on the EU market, including packaging provided by third parties on your behalf

WHAT SHOULD SHIPPERS DO TO AVOID DELAYS?
Under the PPWR, companies placing packaged goods on the EU market may be considered responsible for ensuring that their packaging meets the applicable requirements. Assess applicable Extended Producer Responsibility (EPR) obligations and registration requirements in the relevant Member State(s). 

Ensure your packaging is compliant 

• Minimised (no unnecessary empty space or excess materials) • Does not contain restricted substances above applicable regulatory thresholds 
• Includes required identification information, including manufacturer and importer details, where applicable 
• Retain documentation for 5 years (single-use packaging) and 10 years (reusable packaging). 

Collect and retain packaging compliance documentation 

• Declaration of Conformity 
• Technical documentation (data on materials, weights, certifications, specs, test results etc.) 

Key risks if not compliant 

• Reputational & commercial risks 
• Market access risk 
• Inventory risk 
• Financial penalty risks 
• Operational/supply chain risk

HOW IS DHL EXPRESS PREPARING FOR PPWR?
DHL Express is actively preparing for PPWR requirements and taking necessary steps that include: 

• Reviewing and adapting our packaging portfolio to meet sustainability requirements 
• Working closely with our suppliers 
• Preparing for documentation requirements & future labelling obligations 
• Adjusting internal processes where needed

Further information can be found on the official website of the European Commission here:  Packaging Waste Regulation

If you have any questions, please reach out to your dedicated freight consultant or account manager.

Thank you.

From 1 July 2026, the European Union (EU) will introduce new customs requirements that may impact shipments sent to EU consumers.

Key Changes

• The current €150 duty-free threshold for low-value imports will be removed.
• A new €3 customs duty per declared item line will apply to eligible B2C shipments.
• VAT requirements remain unchanged and continue to apply.
• B2B shipments to VAT-registered businesses will continue under standard customs rules.

Additional Shipment Data Required

To support the new customs framework, B2C shipments will require more detailed product information, including SKU-level product identifiers and other available product identification data. Customers are encouraged to begin providing this information from 1 July 2026, ahead of enforcement commencing 1 November 2026, to avoid customs delays.

Duties & Billing

FedEx will pay applicable duties at import and recover duties, taxes, and associated fees from the nominated payer (Shipper, Receiver, or Third Party). To minimise delays, we recommend:

• Selecting Bill Shipper where possible.
• Including the recipient’s email address on all shipments.
• If our records indicate that no third-party billing instructions or associated FedEx account number were provided on the Air Waybill at the time of shipment. Under FedEx Terms and Conditions, where valid billing instructions are not supplied when the shipment is booked, FedEx reserves the right to bill the shipper for all applicable charges. Accordingly, the charges have been correctly applied to the shipper account.

Potential Impacts

Customers may experience:

• Longer customs clearance times.
• Increased scrutiny of shipment data.
• Delays where required product information is incomplete or missing.

We recommend reviewing the impact of the new €3 duty, updating systems to capture required product data, assessing IOSS suitability, and confirming billing preferences before implementation.

Please note that some EU countries may also apply separate government-mandated handling fees on low-value imports.

For the latest information, please visit the EU De Minimis Removal Support Centre.

If you have any questions, please reach out to your dedicated freight consultant or account manager.

Thank you.