InXpress Announcements

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Please refer to the below notice from DHL regarding the temporary suspension of International services to and from Israel. 

"Due to the closure of Israeli airspace, DHL Express has to temporarily suspend all international services to and from Israel. This suspension is effective immediately and will remain in place until further notice. Our aviation security experts are actively monitoring the situation in collaboration with our local team in Israel and the relevant government authorities. 

We are looking for alternative solutions and will resume international services as soon as the restrictions are lifted or other secure transportation options become available. Please note that we remain operational within Israel for domestic deliveries. We understand the impact this may have on your shipments and appreciate your patience and understanding during this challenging time. 

The safety and security of our employees and our customers’ shipments are our top priorities. We will keep you updated with any developments and are here to assist you with any questions or concerns you may have."

If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.

The European Commission will intensify its focus on the line-item description of goods for all shipments into and transiting the European Union, Norway, Switzerland, and Northern Ireland.

The European Commission has published a list of the so called ”stop words”, and using any of these words as the goods description (e.g., Goods, Garments, Materials, Private things, Spare Parts etc.) will result in the rejection of Import Control System 2 (ICS2) customs filings.

Please find below some useful links for your reference:

• European Commission’s list of stop words  
• Guidance from the European Commission on acceptable and unacceptable goods description  

Click here to view further information. 

Providing accurate details with every lodgement is an important first step in the delivery process and helps ensure your articles reach their destination efficiently. 

On 1 November 2023, StarTrack terms and conditions were updated to enable a Manifest Correction Fee to be applied on a per-consignment basis where there is a need to correct information in your manifest (including but not limited to incorrectly declared weight and dimensions, lodgement points, destination address, or product or service code).

From 1 July 2024, any StarTrack Consignment identified with an under-declared dead weight may be subject to a Manifest Correction Fee of $3.61 ex GST. This fee will be applied at consignment level and not per package.   

To minimise the impact of this fee on your business operations, ensure that your dead weight declarations upon manifest are as accurate as possible. Accurate manifesting forms part of our Chain of Responsibility (CoR) obligations and we must all ensure the documentation prepared in relation to lodgements is not false or misleading. Find out more about our CoR obligations.

Chain of Responsibility (COR) laws aim to achieve improved road safety outcomes by imposing obligations on each person in the 'chain'. If you despatch Unit Loading Devices (ULDs) or pallets, your business must take reasonable steps to ensure that COR requirements are not breached in connection with the transport of those ULDs and pallets. 

When you are dealing with Australia Post/Startrack, you are required to comply with the specific COR requirements and it is your responsibility to understand and comply with all other legal duties in relation to Chain of Responsibility.   

It is important to declare the correct weight and to round up, when if a package is 1.1 or 1.2 or 1.5 the actual weight should be declared at 2kg. Especially on the FPP service as the same base rate will be applied for up to 3kg. 

If you have any questions on this update, please don't hesitate to reach out to your dedicated freight consultant.

22 May 2025, 1:01PM

TNT have advised that their system is now up and running again. We’ve conducted a few tests and confirmed that we are able to book shipments. Thank you for your patience.

For any questions or concerns please contact your dedicated freight consultant.

22 May 2025, 11:07AM

We’ve been advised by TNT that they are currently experiencing ongoing API issues, which initially began last night. This affects their direct website and all other third-party platforms connected with them.

Although a resolution was implemented at the time, the issues have unfortunately reoccurred today. TNT has confirmed that this matter is being treated as a top priority, and they are actively investigating the cause. We will continue to share updates with you as they become available throughout the day. 

Thank you for your patience and understanding, for any questions or concerns please contact your dedicated freight consultant.

Please see below communication from Startrack regarding 24/7 delivery collection.  

At Startrack we regularly review our products and services to ensure we maintain a safe, reliable and efficient delivery service. 

To make it easier for your customers to receive their Startrack Premium Air parcels if they are not present when we attempt delivery, in certain circumstances we have been leaving parcels in a secure, 24/7 Australia Post Parcel Locker.

Details

We will leave the parcel in a Parcel Locker outside the Post Office where it would otherwise have been left, or at a Parcel Locker within 1km of the delivery address on the parcel. 

We will only leave a parcel in a Parcel Locker if we have the receiver's mobile number to which we can send the Parcel Locker access PIN. StarTrack Airlock parcels or those requiring ID on delivery will not be left in a Parcel Locker. The parcel will only be left at a Parcel Locker after attempting to deliver the parcel in person.

Australia Post Parcel Lockers are free for customers to access with a secure PIN, and are conveniently located at over 800 locations around Australia. Your customers can access their free, designated Parcel Locker 24/7, allowing them to choose a convenient time to collect their parcel. We have now updated our Terms and Conditions to clarify that the use of a PIN meets proof of delivery and signature on delivery requirements. See clause 2.7 of the StarTrack terms and conditions.

Convenient and Secure service 

For parcels delivered to Parcel Lockers, Australia Post provides a unique, secure PIN directly to your customer which they must use to obtain their parcel. Use by your customer of the PIN meets StarTrack's signature on delivery requirements.

If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.

Please see the latest updates regarding U.S. customs regulatory changes.   

Effective May 14, 2025 at 12:01 a.m. EDT, 

1. The reciprocal tariffs applicable to products with country of origin from China, Hong Kong SAR China, and Macau SAR China will decrease from 125% to 10% for 90 days.
2. Other tariffs remain effective including the following. Tariff stacking continues and the total duty rates will depend on products: 
   1. IEEPA fentanyl tariff (20%)
   2. Base tariff
   3. Section 232 tariff
   4. Section 301 tariff
   5. Any other tariff that may apply to specific products
3. Duty-free de minimis treatment for products with country of origin from China and Hong Kong SAR China is NOT reinstated.

China's countermeasure tariffs on products with country of origin of the United States will decrease from 125% to 34%. Of the 34%, 24% will be suspended for 90 days, i.e. only 10% will remain in effect in the meantime. It will take effect before May 14, 2025 (exact timing to be confirmed). Other non-tariff countermeasures are expected to be suspended or cancelled subject to the official announcement from the authority.

If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.

As of 14 May, 3:34PM

TNT Domestic
Collections with TNT Domestic has been fixed since 12 May. 

FedEx International

Collections with FedEx International has also been fixed since 12 May. 

The error, "ERR: INVALID.INPUT.EXCEPTION" has also been fully fixed today.  

Please note the following important guidelines when shipping to the United States:

• For shipments with a value under $800 USD, a harmonised code is not required at the time of booking.
• For shipments over $800 USD, the customer must provide a 10-digit harmonised code. Failure to do so will result in the shipment being held at customs.
• Customers are responsible for entering the correct harmonised code. Harmonised codes in Webship must be exactly 10 digits.
• Important: The harmonised code must accurately match the description of the goods being shipped. If the code does not correspond to the item description, FedEx will reject the shipment.

If you have any questions or need assistance, please don't hesitate to reach out to your dedicated freight consultant.

As of 12 May, 10:55AM

TNT Domestic

Collections with TNT Domestic has been fixed. 

FedEx International

Collections with FedEx International has also been fixed. 

However, the error "ERR: INVALID.INPUT.EXCEPTION - Invalid field value in the input" when booking FedEx International shipments may still occur intermittently. FedEx continues to fix this. If you encounter this error while booking a FedEx International shipment, please contact your dedicated Freight Consultant.

Thank you very much for your patience.

As of 9 May, 10:52AM

TNT Domestic

Collections with TNT Domestic appears to have been fixed but TNT is yet to send official communications on this. For the meantime, if you have urgent domestic shipments that need to be dispatched today and you do not have daily pick-up arrangement, please contact your dedicated Freight Consultant.

FedEx International

Users will see the error "ERR: INVALID.INPUT.EXCEPTION - Invalid field value in the input" when booking FedEx shipments. FedEx is looking into this and we will advise once fixed. If you have any FedEx shipment to book, please contact your dedicated Freight Consultant as they can manually arrange this for you.

Thank you very much for your patience.

As of 8 May, 3:18PM

We have been informed by TNT that there has been an ongoing issue with their booking system that occurred late yesterday, briefly fixed earlier today, and has once again occurred this afternoon.

TNT have advised the following:

"We experienced an outage with a component of our web services yesterday which prevented some shipments from being finalised. In addition bookings were not making it through to our operations teams in some cases. The services have been restored this morning however were receiving feedback that some web services are degraded in some cases." 

In light of this, please monitor TNT Domestic bookings and services—both recent and upcoming—if any irregularities or issues please notify your Freight Consultant. We will continue to provide updates as more information becomes available. Thank you.

Please see the latest updates regarding U.S. customs regulatory changes.

U.S. Customs Regulatory Changes Overview: Reciprocal Tariffs & De Minimis

• Effective April 5, 2025: All shipments to the U.S. are subject to a 10% duty under IEEPA reciprocal tariffs.
• From April 30, 2025: Shipments valued up to $2,500 are eligible for informal/simplified entry, reinstating the process for items classified under chapter 99.
• Starting May 2, 2025: Shipments with goods made in China/Hong Kong valued over $800 will not qualify for De Minimis treatment and will be subject to applicable IEEPA tariffs, requiring formal entry processing.
• For countries under Free Trade Agreements (FTA) with the U.S.: FTA benefits apply only to general duty rates; reciprocal tariffs under IEEPA still apply.
  

IMPORTANT: Shippers must provide complete and accurate Commercial Invoice data, including detailed goods descriptions, HTSUS classification, Country of Origin (COO), and ultimate consignee’s Tax ID/Social Security.
Disclaimer: While we strive for accuracy, this information is provided "as is," without warranty. For the latest updates, consult official sources.

Click here to view further information on Reciprocal Tariffs and De Minimis

Click here to view frequent customer FAQs on the Tariffs and De Minimis

Effective May 2, 2025, CBP is reinstating Informal Entry procedures for certain shipments. This follows a notice issued on April 24, 2025.

What This Means for Your Shipments:

Products made in China or Hong Kong (valued between USD $1 and $2,500):

• These shipments will no longer be eligible for De Minimis (duty-free) entry. Instead, they will now fall under Informal Entry rules and be subject to applicable duties and taxes.

Shipments not made in China or Hong Kong:

• If valued up to USD $800: Still eligible for De Minimis (duty-free).
• If valued between USD $800 and $2,500: Will now qualify for Informal Entry.

Shipments valued over USD $2,500:

• These will continue to require Formal Entry and the Ultimate Consignee’s U.S. Tax ID.

Additional Notes:

• Duties and taxes will apply based on the product's classification under the U.S. Harmonised Tariff Schedule (HTSUS), including any applicable Section 301 (China), Section 232, and IEEPA duties.
• This change does not impact the documentation requirements for Formal Entries.

Effective May 2, 2025, at 12:01 a.m. EDT, the U.S. duty-free de minimis treatment will be removed from products with a country of origin of China or Hong Kong SAR China, regardless of the shipment origin. There may be a volume surge or other situations that could impact your shipments in the next couple of weeks. Please be reminded to arrange your exports appropriately and leave enough buffer time to avoid unintended tariffs. FedEx's liabilities are limited per the standard conditions of carriage.

Our recommendations for customers to avoid customs delay

Customers who ship products with country of origin from mainland China and Hong Kong SAR China, Canada and Mexico to the United States regardless of the shipment origins should provide the necessary information on the air waybill and/or commercial invoice to avoid customs delay:

1. Strong description of the products customers are shipping on the air waybill;
2. 10-digit H.T.S. code for proper duties-and-taxes estimations on the air waybill;
3. Manufacturer Identification Code (MID) for commercial use shipments on the air waybill and commercial invoice is mandatory;
4. Employer Identification Number (EIN) or Social Security Number (SSN) of the consignee is required for products using formal entry for the clearance process.

Incorrect or incomplete information submitted for customs clearance may be subject to service delay.